Dear Valued Customer,

We have noticed that online scam artists are on the rise to defraud unsuspecting Internet Banking users.

They are asking customers to provide sensitive information on their account details for Account Update by clicking on spurious Internet banking website links. The request may come in various forms.

Customers should on no account act on such unsolicited instruction by email to visit any website in order to restore/change his/her confidential account details or otherwise divulge his/her user name and password to anyone. .

UBA PLC, have not requested and will never request by mail any UBA account holder’s details or ATM card PIN number for an account upgrade or any other reason. In the event that a customer requires upgrading his/her account he/she will be asked to visit his/her relationship manager at account branch.

Any customer that has already responded to such fraudulent email should immediately notify his/her relationship manager at his/her branch or call CIC (01 – 2800822, 01-2644754- 59, 08035606000, & 08025606000) to disable his/her account and/or reset his/her password.

UBA customers are advised to secure their Internet banking passwords and ATM Card PINS with utmost confidentiality as the Bank shall not be liable to any customer for any loss arising from a third party having access to such passwords and PINS to defraud the customer.



Signed By: Group Head, E-Banking